I am preparing a talk on Jobs-to-be-Done for the Brisbane Business Analysts Meetup in March. For this particular talk, I am re-telling the Milkshake Story as told by Clayton Christensen to introduce the mental model of a Job to my fellow Business Analysts.
I know what it means to me and how I apply it to work. That is what I plan to share.
As I work on it the same thought keeps popping into my head. How is this different to a Root Cause Analysis? Essentially how is this any different to asking a lot of why’s to get to the important point.